Scott_J on Family Tree Circles

Hello All.

I've just posted some updates to Family Tree Circles, that I hope will start us on the road to making this a better place for everybody. Here's what I've done...

1. The Family Tree Circles points system has been removed. I believe it has been broken for a long time, but in any case, the feedback that I've been getting is that it is encouraging a quantity over quality approach for some. I originally put that in place to recognize the top contributors, and I think it did serve a purpose for many years. It seems it is time to move on from that model. Instead, I do plan on doing some sort of user scoring/reputation system going forward. More on that in a bit.

2. Block/Unblock Users: A a sort of pressure relief valve, I've implemented a "block user" feature. This will hide journals for any blocked user in the places where journals are listed. You can still view individual journals or the profile of a blocked user. And you can always unblock a user from your own profile.

To block a user, click the "block this user" link in the bio section of a journal or that user's profile.

To unblock a user, you can click that link again (it'll change to "unblock"). Or you can view all the blocked users in your profile and unblock them from there:

Yes, you can block yourself. :-)

I don't love having to add this last feature, but it'll be interesting to see if it gets used.

What's next?

I know that neither of these solutions solve the difficult problem of someone flooding the active journal page with many posts, or lots of comments on their own posts. You can clean up the view for yourself with blocking, but most people won't do that and the flooding can continue. This is a difficult one to solve because some people who post great stuff may also post a several journals in a row. So, simply putting basic flood control in (ilke to limit posts to a certain number per hour) would hurt users who don't deserve it.

As I indicated above, I plan to implement an algorithmic scoring/reputation system that will take peer feedback into consideration when deciding which journals will be displayed in the journals lists.

Many of you have surely noticed back in the spring that I introduced "Thank" and "flag" links on journals. To those of you who have been using those, thanks. I'll be using that information in a future update.

In the meantime, I hope these two short-term changes help some.

If you’ve been reading the FamilyTreeCircles newsletter, you know that I’ve been working on some new features on FamilyTreeCircles.

If you don’t currently subscribe to the newsletter, you can sign up here.

I’m happy to say that a number of them have gone live today.

Here’s an overview of what’s new.

New Journal and Comment Views

You’ll notice a new menu item called “Journals”. That brings you to a new series of pages that give different views of journals and comments:

• Newest: All of the new journals
• Unanswered: Any journal that does not have a comment
• Last Activity: All journals sorted by last activity (either a new journal or a comment added)
• QuickSearch: search in all journals, more on that below

• Latest Comments: View just the latest comments, not journals

This functionality replaces the old tried and true “Active Posts” page, which remains available if that is what you’re comfortable with.

Take a look through these menu items and see if these offer you any improvement in how to view the journals on Family Tree Circles

Quick Search

While you can use the search box in the upper right, the new Quick Search gives you a fast way to quickly sift through journals in the system to find keywords that you’re looking for. Looking for a surname? just start typing it in to the quick search box and you’ll immediately see any journals matching your search term.

Note: You can also search in just your own journals by accessing the quick search link from your own Journals page from your profile.

Journal “Thanks” and “Flag”

In order to reward people who are writing great journals, I’ve added a “Thank” button to the bottom of all journals.

If you like what someone wrote, just quickly click “Thank”. I’m quietly keeping track of these for now, but soon I’ll be exposing these numbers in the form of “popular journals” or people who get the most thanks. For now, just feel free to use it!

If you have any questions about these features, please drop a comment.

As communities grow there will be people who disagree, and people who upset the community with their behavior, whether it is intended or not. It is inevitable.

It seems we have ourselves in this situation. I won't name names, but you probably know what I'm talking about. I had hoped this situation would have resolved itself, but it came to a bit of a head over the past several days.

While quietly addressing the situation yesterday, I disabled this member's ability to post comments. I didn't feel it was necessary to publicize that action, but maybe it would have prevented some more misunderstandings.

I learned that later last night this particular member was subsequently deactivated by one of our admins. This is a decision that I understand and respect, but the technical ramifications of that were such that I decided to reverse that -- especially since I had already prevented him from posting comments and been in discussions with him to resolve the problems. More on that in a bit.

Apparently some people noticed both the deactivation and the reversal and are troubled by the apparent lack of action, or worse, the appearance that I'm sticking up for this member.

I want to explain that.

Account deactivation is something that is for the purpose of quickly removing a spammer from FamilyTreeCircles. This action removes all posts and all comments for a particular user. Deactivating a member like this who has posted a large number of posts and comments makes a big mess and fills the site with thousands of "account deactivated" messages. Worse, it potentially took away good information from the comments in some members' journals. I feel that we can address this in other ways. It is also a last resort that I hope to avoid.

I do recognize that there is an issue to be dealt with and I'm committed to getting it resolved.

Here's what I am doing:

• I've indefinitely disabled this member's access to make comments, as it seems this is the primary source of the behavior that is offending others. The only way I will reinstate that access is if I'm convinced that the member will participate in a way that does not offend other members.

• I have not disabled his access to posting journals. I don't see the harm in him doing that unless he uses that as a vehicle to address others or this issue, in which case I'll take further action. I don't anticipate that will be necessary.

• I have been in communication with this member to start a conversation about what has happened and what changes we can make if he wants to continue to participate in this community.

• I will be investigating ways to improve FamilyTreeCircles to allow the community to better self-manage and deal with these issues better before they get out of hand. For example, voting on comments up or down, so that offending comments can be flagged and hidden. This is something that I'll work on in the coming weeks so the next time this happens, well, hopefully we'll prevent it. (I've already done this on journals with "Thank" and "flag". More on that in another post.)

I care deeply about FamilyTreeCircles. It is something that I've been working on as a passion project for several years and it is distressing to me when there are issues. I hope that I can have your support in getting through this bump in the road.

Pulling your posts and going away is your prerogative, but I hope you will not do that. Instead, if you ever have any comments or feedback about this or anything else, please do not hesitate to contact me at scott@familytreecircles.com. Heck, call me: +1 617-910-0055. That's how much I care about this.

Thanks for your help, support, and understanding.

Scott Jangro
FamilyTreeCircles.